When you purchase a Bernex coating system, you are entering into a partnership with a firm with over 45 years of history. We are 100% committed to our customers and aim to reach total customer satisfaction. This core philosophy drives our entire culture, from equipment engineering to delivery and after sales service.
Introduction and Training
Well-trained staff is an essential component of your success. Two training moments are included in any machine delivery:
when the initial acceptance test is carried out and when the system is installed at your premises. These training sessions will help your people feel
comfortable with the machine’s operation and maintenance. Additional refresher training can be arranged to keep your staff up-to-date with the operation,
maintenance and safety aspects of your investment. This refresher training may be especially worthwhile after an upgrade, a change in application or a hiring round.
Bernex engineers and techni¬cians are only a phone call away to support you when your equipment is down.
Call our service hotline to talk to highly qualified specialists who will quickly understand your issue and help you to resolve it.
All Bernex systems are equipped with a remote access interface to quickly locate the cause of the breakdown without the need for on-site service.
Bernex equipment is engineered to be highly reliable and easy to repair. Your own staff can solve most problems easily.
If required, we can deploy a service team to your site on short notice.
Good maintenance significantly increases the lifetime of your investment. When you buy a Bernex system, you can also take out a preventive maintenance contract.
These contracts are custom-designed, taking the intended use of the equipment into account and allowing customers to maximize their production output.
Bernex provides the highest quality spare parts with the shortest possible lead time, over the full lifetime of the equipment.
Only original Bernex spare parts can guarantee perfect compatibility and quality.
Our policy of continuous improvement includes technical developments for spare parts.
This way, you can benefit from an ever-increasing level of functionality and reliability.